I. Basic expressions:

Internet store - Internet store headed by the head of economic activity in company SV.KLARA, Kralja Zvonimira street 18, 21 000 Split, Personal Identification number  HR 29670395950 at www.sveta-klara.hr, hereinafter referred to as "shop".

The seller - the commercial company SV.KLARA ul. Kralja Zvonimira 18, 21 000 Split,

Personal Identification number HR 29670395950.

Buyer: a natural person who holds an economic activity registered in the Register of Economic Activities, a legal entity and also an organizational unit without legal personality but has a business capacity that buys or intends to purchase goods for purposes directly related to its activities (business, professional).

Goods: The product offered by the seller in the Internet store.

Order: Buyer's Statement of Intent (offer), with the purpose of directly concluding a sale agreement using the Internet Store. The ordering party shall indicate the place of delivery of the goods covered by that contract, unless it is different from the buyer's seat.

Sales Agreement: A contract for the sale of goods in the sense of a civil code, concluded between Seller and Buyer, via the Internet store.

General terms and conditions: these general terms and conditions that determine the terms and conditions of product sales using the Internet Store.

II. General information 

1. Internet store sells goods through www.sveta-klara.hr (internet sales). All products offered by the Internet store are factory new. 

2. Product Data listed in the Internet Store, and in particular their descriptions, technical data, specifications, availability does not constitute an offer in the sense of Art. 66 Civil Code, already constitute a call for the conclusion of a contract within the meaning of Art. 71 Civil Code. 

3. In the case of the conclusion of the sales contract, the preservation, protection and publication of the relevant provisions of the concluded sales contract shall be effected by printing and the buyer, together with the shipment of the sales document (certificate or VAT invoice). 

4. The information on the price and availability of the product is binding from the time the buyer sends a query for the requested product. 

5. Product prices are included with VAT. 

6. The technical conditions for using the Internet Store service are access from the Customer's Computer, Web Browser and Internet Access.

III. Making a Sales Contract 

1. Purchase at www.sveta-klara.hr. can only be performed by buyers or persons acting on behalf of buyers who are authorized to file orders. 

2. Registration is a one time act, after its completion the buyer receives an e-mail with a registration certificate, a login and a password. The buyer can at any time correct the errors and inaccuracies in the data entered using the technical means available at www.sveta-klara.hr The buyer is responsible for all the data he has given in the registration process, the change of these data and the accuracy of the data. The Seller is not liable for the Customer for providing false information during the registration process, especially in the case of a registration that indicates that the buyer is an enterprise in a situation where such status does not exist or has such status but buys for purposes that are not directly related to its economic or business activities, etc. 

3. The conclusion and implementation of the sales agreement in the Internet store consists of 4 steps: 1 step - Sign-up, 2 step - submission of orders, 3 steps - confirmation by the Seller on receipt of the order for realization, 4th step - delivery or personal download of the goods. 

4. After the application, the selection of goods, the payment method and the place of delivery, the customer submits the order. At any stage of the order submission until it has been sent to you, the Buyer may, by using the technical means available in the Internet store, correct the mistakes and change the order, including the indication of any delivery address. 

5. In response to the sent order, the buyer receives an e-mail confirming receipt of the order from the vendor. From the moment of receiving an e-mail confirming the receipt of the order from the seller of the submitted order, the buyer is being binded. 

6. The sales contract is concluded when the seller sends an email confirming receipt of the order for execution. In the acknowledgment of acceptance of the execution order, the goods are covered by the sales contract and the price of those goods. Delivery execution may be subject to prior payment for the goods.

IV. Payment methods 

1. Buyer can choose one of the following payment methods:

 a) Cash - take over goods at the Split / Zagreb stores 

b) Bank transfer - the order will be executed after receipt of the funds at the seller's account, 

c) Payment by cash - payment when picking up ordered goods from courier or post office, 

d) Transfer order

V. Personal take over or Delivery of Goods.

1. The ordering time of an online store order is only indicative, depending on the number and size of incoming orders. The delivery time does not include the time of transport of goods from the warehouse to the buyer.

2. In accordance with the customer's order specified in the order, the goods purchased will be delivered to the address indicated by the buyer or will be raised by the buyer directly to the vendor's seat.

VI. Warranties, Complaints and Returns

1. Complaints relating to mechanical damage to goods resulting from the carriage of goods shall be considered provided that, in the presence of the person who supplies the goods, the appellate protocol is explained at the time of delivery of the goods.

2. By law, the seller's liability for defective goods between the parties is excluded.

3. The warranty period shall be counted from the date of issue by the VAT invoice vendor on the goods covered by the guarantee.

4. The warranty is terminated:

a) in the event of damage to goods caused by the user's fault,

b) in the case of technical or mechanical damage to goods resulting from the events of the trial,

c) In the event of damage to goods resulting from misuse and failure to comply with the recommendations for installation, handling, or maintenance,

d) in the event of damage to goods caused by improper installation,

6. The Warranties granted by the Seller do not include:

a) materials that are the subject of exploitation,

b) damage caused during transport,

7. The buyer is obliged to deliver the defective goods to the seller and notify him of the fault. If the goods are to be repaired by the customer, the client is obliged to provide the presence of the auxiliary team free of charge, including the responsible person on behalf of the client for the operation and handling of electrical installations and facilty.

8. In the event that the seller acknowledges the reported claim, the seller is obliged to repair the damaged item or replace the defective goods with the new one, if the repair is impossible, or involves a disproportionate effect of the expense on the part of the Seller.

9. For the consideration and resolution of complaints, the seller has 21 days from the date of filing the complaint with the Seller. By properly filing a complaint, it is understood that the advertised goods will be delivered to the seller together with the claim for complaint. If, due to the nature of the goods or their use, it is not possible to deliver the goods to the Seller, the client sends to the seller a claim filing with the data on the place where the goods are located.

10. The seller's liability for non-complaint or delay in solving the complaint is limited to losses (damnum emergens) and may not exceed 5% of the advertised products. It is the sole responsibility of the Seller for lost profits (lucrum cessans) in connection with the non-delivery of complaints or delays in solving the complaint.

11. Regarding the warranty, regardless of its nature, the seller will not be liable for damage caused by the defective work of the goods, including pecuniary damage to the client's property, loss of financial gain, loss of data.

12. Goods replaced by a new one during the repair are owned by the seller and will not be returned to the buyer.

13. The seller does not accept the return of the products purchased in the Internet store.

VII. Responsibility

1. Buyer is fully responsible for:

a) actions and omissions,

b) acts or omissions of the person with whom he shared his username and password,

2. Customer Responsibility specified in article 1 above applies in particular to orders on the Internet store and its content, the contact information that the buyer enters.

3. The Seller shall not be liable for any damages or liabilities of the Buyer arising from the division or disclosure of the name and password to the persons or persons referred to in article 1 above.